IT Management

Using a pragmatic approach to industry standards and frameworks, our team will review, assess or design key IT infrastructure, systems and processes:

• Architecture
• Data, Information and Systems Security (confidentiality, integrity and availability)
• Change Management
• Monitoring and Reporting
• Service Level Agreements - SLA
  • Incident and Problem Management (root cause analysis)
  • Service Desk: systems and processes

We can deliver one or a combination of:

• reviews (evaluate) or assessments (measure) : we will deliver our findings in a report with actionable recommendations to support and deliver on your business objectives;
• documented processes and training delivered to your key staff;
• system design as per requirements.

When required we will:

• act as your onsite or virtual IT Manager;
• manage internal or external providers;
• monitor and measure your providers delivery against SLA; or
• manage critical incidents for you.

To discuss your specific requirements, please email us at contact@tydygroup.co.nz