Using a pragmatic approach to industry standards and frameworks, our team will review, assess or design key IT infrastructure, systems and processes: - Architecture
- Data, Information and Systems Security (confidentiality, integrity and availability)
- Change Management
- Monitoring and Reporting
- Service Level Agreements - SLA
- Incident and Problem Management (root cause analysis)
- Service Desk: systems and processes
We can deliver one or a combination of: - reviews (evaluate) or assessments (measure) : we will deliver our findings in a report with actionable recommendations to support and deliver on your business objectives;
- documented processes and training delivered to your key staff;
- system design as per requirements.
When required we will: - act as your onsite or virtual IT Manager;
- manage internal or external providers;
- monitor and measure your providers delivery against SLA; or
- manage critical incidents for you.
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